FAQ
How can I contact SweUS?
You can email us at SweUsshop@gmail.com where our customer service team will be happy to help you
with whatever you need!
Why do you use Gmail for contact mail?
In order to give our customers as good prices as possible, we choose to eliminate a lot of costs and use free domains, among other things.
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong and USA
Are you a scam?
No, we are a legit company that do our best to keep the prices as low as possible for our costumers, Therefor we don’t use paid domains to keep the our cost low so we can give you as good prices as possible.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12
hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund
after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during
holidays and sale seasons. We process orders between Monday and Friday. Orders
will be processed within 1-3 business days from the order date and shipped the next day after the
processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in SEK, which means you may be liable to pay for
duties and taxes once you receive your order. Import taxes, duties and related customs fees may be
charged once your order arrives to its final destination, which are determined by your local customs
office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are
not responsible for delays caused by the customs department in your country. For further details of
charges, please contact your local customs office.
How do I return an item?
Please contact us at SweUsshop@gmail.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please
include your order number, photographs of the item(s) and all related references upon receiving your
package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds
will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or
cancellation request. Please contact the card-issuing bank with questions about when the credit will be
posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the
bank/credit card company. It may take some time before the refund is posted to your account.